Fran died on April 25 this year and the poor level of care she received has taken a toll on Mrs Fitzgerald and her family who said that “every day is a challenge”.
She has reported her complaints about the facility to the Aged Care Quality and Safety Commission who provided a statement to A Current Affair. It stated that the Commission visited Ozcare Hervey Bay from October 25 to 27, 2022 to conduct an unannounced reaccreditation site audit.
The home was found non-compliant with 14 of the 42 requirements of the Quality Standards in the areas of consumer dignity and choice, ongoing assessment and planning with consumers, personal and clinical care, human resources, and organisational governance.
“In February 2023, the Commission issued the provider, Ozcare, with a Notice to Remedy, requiring the provider to commit to a number of actions to address the non-compliance identified at its service following the October audit,” said Commissioner, Janet Anderson.
Ozcare also provided a generic statement to A Current Affair which stated that it is “committed to ensuring our Hervey Bay facility provides the best care possible”.
“We continue to work closely with clients and families at all times to resolve any concerns.”